Welcome to AR Whatsapp Marketing & Chat ("we," "our," or "us"). We are committed to protecting the privacy of our merchants (Shopify Store Owners) and their end-customers (Buyers). This Privacy Policy explains how we collect, use, disclose, and safeguard personal data when you install and use the AR Whatsapp Marketing & Chat application integrated with the Meta WhatsApp Cloud API.
By installing and using the AR Whatsapp Marketing & Chat application, you agree to the data practices described in this policy.
To provide automated WhatsApp services, marketing campaigns, abandoned cart recoveries, and real-time chat support, we collect and process specific information from Shopify and Meta.
When you install the App, we automatically access certain information from your Shopify store:
We use the collected data strictly to provide, maintain, and optimize our WhatsApp automation and marketing features:
Important Note on Data Usage: We never sell, rent, or trade merchant or customer data to third parties. We do not use the content of your WhatsApp messages for advertisement targeting, profiling, or monetization.
Message Logs & Content: In compliance with Meta’s data protection guidelines, detailed WhatsApp message content and temporary logs are stored for a maximum of 30 days to guarantee stable delivery and debugging, after which they are automatically purged or anonymized.
Merchant Configuration Data: Maintained as long as the application remains installed on your Shopify store.
Shopify Mandatory Webhooks: We fully support Shopify’s GDPR mandatory webhooks (customers/data_request, customers/redact, shop/redact). If a merchant uninstalls the app or a customer requests deletion, their personal data is fully and permanently purged from our databases within 48 hours.
We share data with third parties only when necessary to execute the app’s core functionality:
We implement robust technical and organizational security measures to protect your information from unauthorized access, loss, or alteration. All data transferred between Shopify, our secure servers, and the WhatsApp Cloud API is encrypted in transit using industry-standard Secure Socket Layer (SSL/TLS) protocols.
Depending on your region, you or your customers may have specific rights under data protection laws (such as GDPR in Europe or CCPA in California), including the right to access, correct, or erase personal data. As a data processor, AR Whatsapp Marketing & Chat assists Shopify merchants (the data controllers) in fulfilling these compliance obligations.
We may update our Privacy Policy from time to time to reflect changes in our practices or adjustments to Meta and Shopify developer policies. We will notify you of any material changes by updating the "Last Updated" date at the top of this page.
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at: